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FAQs
Frequently asked questions from customers are shown in Q&A form.
If you do not find any relevant question in the following,
please feel free to contact us via e-mail or phone.
Accommodation FAQs
- Access from Narita Airport.
Where is the nearest train station from the hotel? - Are there parking lots in the hotel premises for hotel guests and any charges?
- Check-in and check-out time (also about early check-in and late check-out.)
- How can I change or cancel my reservation?
- Cancellation policy.
- Is it possible to add breakfast to the reservation later on?
- Accommodation rates for children.
- Is it possible to stay with pets?
- When should I pay hotel fee
- About Credit Card payment.
- Can I use Electronic Money to pay?
- Can I pay by JAL Coupons?
- Can I exchange foreign currency at the hotel?
- Is there ATM machine in the hotel?
- Can I smoke in the hotel?
- Is there a Convenience Store near the hotel?
- Is there a Coin Laundry in the hotel?
- Is there a Swimming Pool or Sports Gym in the hotel?
- Is there a Pharmacy in the hotel?
- Can I take a walk near the hotel?
- Can we use Internet in the room?
- About guest room TV.
- About Room Amenities.
- Any rental goods to use in the room?
- Any View from the room?
- Is there a Room Service?
- Is there a Universal Room?
- Any Amenity Goods for Children?
- Can I send the luggage to the hotel?
- Can I leave my luggage at the hotel during my trip?
- Can I send out the luggage from the hotel?
- What do I do if I forget something?